FREQUENTLY ASKED QUESTIONS

We are located in Toronto, Canada. All our customization work is done in our facility in Toronto.

Yes, we can sell blank jerseys with no customization being added.

Yes, for stock Blank jerseys or jerseys requiring print or sublimated twill customization, the minimum order is 6 jerseys. For embroidered logos and custom-made jerseys, the minimum order is 12 jerseys.

Right now, the production time is approximately 4-6 weeks for custom made jerseys.

We offer three levels of customizations: Pro style embroidered twill, mid-level sublimated twill and entry level print transferred customizations. Details of the applications can be found on our website in the customization section

All our twill customization is sewn to the garment. Print is heat transferred.

No, we can not use a licensed logo on your order. The logo must be changed by at least 30% compared to the original license in order to be used. Our graphic designers can help with this and you will be provided a cost before the project is begun.

Absolutely, we can use your logo on the jerseys. We just need you to send us your logo as a vector file (.ai or .eps)

Yes, we have a graphic designer that can create a logo for you but there will be a design fee based on the number of hours it takes to create the logo. A quote for design cost will be provided before the project is begun.

No, we not only sell jerseys but matching accessories for almost all of our jerseys, we also offer apparel like t-shirts, hoodies, hats, jackets, etc. which can be customized and added to your order.

We do offer youth size jerseys but generally the smallest size available is a youth small which typically fits kids aged 6-7. We have infant and toddler t-shirts and onesies that can be customized with your logo.

To use a standard sized font the limit is 13 characters. If you have a longer name it can be accommodated but the font would need to be reduced to fit on the garment.

Yes, we are able to do fully sublimated jerseys. We just need a vector file (.ai or .eps) for any of the fine details going into the jersey. Send our customer service an image of what you would like to create along with the quantity, and they can provide you with a quote.

Yes, we can ship to both Canada and the US. Our standard ground shipping takes approximately 3-5 business days.

Right now, our production time is approximately 2-3 weeks with shipping taking an additional 3-5 business days.

Depending on the season a rush service may be available please let customer service know your event date and they will confirm if it is achievable.

Yes, for repeat stock orders you can order lower quantities. For custom jerseys the minimum is 6.

We ship our orders with UPS or FedEx, the standard ground shipping takes 3-5 business days.

Yes, we can ship your order express, the shipping cost will be based on the shipping address provided.

We do not offer refunds or returns, as the product is customized, all sales are final. However, if there is a product defect or error, we can work with you to correct or rectify the issue.

Bulk discounts are available. If you are doing a large order for an organization over 30 pieces, you can work with our sales reps to provide you with a quote.

Let us know what colour and how many you need, and your sales rep can provide you a quote to add them to your order.

Yes, we can contact you when your order is ready, and you can pick up your order from our facility. We will provide you with a refund for any freight that was originally charged on the order.

Yes, we will first create an artboard of your jerseys for your approval before production starts. We will also send photos of the physical samples of your order for your final approval before the order is completed and shipped.

We accept all major credit cards and payment through PayPal as well. You can speak with our customer service to provide billing information over the phone if you are uncomfortable paying online.

We offer prices in both Canadian and American dollars.

No, the pricing for those customizations is per jersey.